For web hosting clients

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. Contact us to submit a new support request.

Custom Site Maintenance, Paid Support

For any support in addition to the above, we offer website maintenance plans. Pre-paid ‘support’ for customizing, operating and maintaining your WordPress site, which can be combined with our ‘managed’ web hosting service. Contact us to learn about maintenance options and our managed web hosting services.

Warranty and Maintenance Periods

For clients who purchase a complete website implementation package, or custom design and development, we include warranty and maintenance periods. This will be defined in the proposal prior to beginning the project. An example of our “Interactive Terms and Conditions” (as included in our ‘Recession Special’ offer) is below…

1. SUPPORT SERVICES.

1.1 Warranty Period. “Support Services” means commercially reasonable technical support and assistance to maintain and update the Deliverables, including correcting any errors or Deficiencies, but shall not include the development of enhancements to the Project or other services outside the scope of the Proposal. During the first three (3) months following expiration of this Agreement (“Warranty Period”), if any, Vendor shall provide up to six (6) hours of Support Services at no additional cost to Client. Additional time shall be billed at Vendor’s regular hourly rate, then in effect upon the date of the request for additional support.

1.2 Maintenance Period. Upon expiration of the Warranty Period and at Client’s option, Vendor will provide Support Services for the following six (6) months (the “Maintenance Period”) for a flat fee of $400, or Vendor’s hourly fees of $65 per hour if exceeding four (2) hours/month. The parties may extend the Maintenance Period upon mutual written agreement.

2. ADDITIONAL WARRANTIES AND REPRESENTATIONS.

3.1 Deficiencies. Subject to the representations and warranties of Client in connection with Client Content, Vendor represents and warrants that the Final Deliverables will be free from Deficiencies. For the purposes of this Agreement, “Deficiency” shall mean a failure to comply with the specifications set forth in the Proposal in any material respect, but shall not include any problems caused by Client Content, modifications, alterations or changes made to Final Deliverables by Client or any third party after delivery by Vendor, or the interaction of Final Deliverables with third party applications such as Web browsers other than those specified in the Proposal.

3.2 Vendor Tools. Subject to the representations and warranties of the Client in connection with the materials supplied by Client, Vendor represents and warrants that, to the best of Vendor’s knowledge, the Vendor Tools do not knowingly infringe the rights of any third party, and use of same in connection with the Project will not knowingly violate the rights of any third parties except to the extent that such violations are caused by Client Content, or the modification of, or use of the Deliverables in combination with materials or equipment outside the scope of the applicable specifications, by Client or third parties.

4. COMPLIANCE WITH LAWS. Vendor shall use commercially reasonable efforts to ensure that all Final Deliverables shall be designed to comply with the known relevant rules and regulations. Client, upon acceptance of the Deliverables, shall be responsible for conformance with all laws relating to the transfer of software and technology.